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Manager of Technical Support 35,000 - 45,000

Job Ref: 2532

Job Summary

Affecto is proud to be working alongside a global company headquartered in Sheffield. We are recruiting a Manager of Technical Support responsible for overseeing the successful operation of the company’s 24/7 support team.

What will you be doing?

  • Deliver regular updates to senior leadership on the status of key accounts

  • Liaise with the product and engineering teams to ensure software meets existing and prospective customer needs

  • Ensure 24/7 coverage is maintained by overseeing shift patterns and on-call rotas

  • Manage a global team of technical support 

  • Act as an escalation point, working closely with the Customer Success Managers to resolve urgent customer issues

  • Undertake regular 1:1's & performance reviews with the team, identifying any gaps in knowledge and ensuring the correct training is provided

 

What skills do you need?

 

  • Experience of leading geographically distributed or remote support teams

  • Well established leadership & communication skills

  • Experience of Cloud technologies

  • Excellent incident management skills

  • Ability to communicate the impact of issues effectively and confidently

  • Experience with CRM tools, e.g. Salesforce

  • An analytical approach to decision making & problem solving

  • Confident in hiring and onboarding staff remotely

  • Experience with Hadoop or Cloud Technologies a plus

  • Confident with Salesforce reporting desirable

 

What's in it for you?

  • Private Medical Insurance

  • Health Plan

  • Income protection

  • Life assurance

  • Cycle to work scheme

  • Gym memberships

  • Free eye tests

 

If you are keen to know more about this fantastic Manager of Technical Support opportunity, please contact Natalie@affecto.co.uk

Affecto Recruitment is an Equal Opportunities Employer and is acting as a Recruitment Agency in this instance.

 
Apply Now

For full details, email Natalie: info@affecto.co.uk or call 0114 401 0521.

For more information, call us on:

0114 401 0521

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